Shipping Info

Order Processing

  • Processing Time: All orders are processed within 2-3 business days. Orders are not processed or shipped on weekends or holidays.
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. Please review your order details and contact us immediately if any changes are needed.
  • Order Tracking: After your order is processed and shipped, you will receive a shipping confirmation email with tracking information.

Shipping Rates & Delivery Estimates

  • Shipping Rates: Shipping costs are calculated based on the weight of your order and the shipping method selected at checkout.
  • Delivery Estimates:
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-4 business days
    • Overnight Shipping: 1-2 business days

Please note that delivery times are estimates and not guaranteed. Delays may occur due to factors beyond our control, such as carrier delays or customs processing.

International Shipping

  • Availability: We currently ship to select countries outside the United States. Please note that international orders may be subject to customs duties, taxes, and fees, which are the responsibility of the customer.
  • Delivery Estimates: International shipping times vary depending on the destination. Estimated delivery times will be provided at checkout.

Shipping Carriers

  • We use a variety of carriers, including USPS, UPS, and FedEx, to ensure your order is delivered promptly and safely.

Shipping Address

  • Please ensure your shipping address is correct and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If an order is returned to us due to an incorrect address, the customer will be responsible for reshipping costs.

Order Issues

  • Lost or Stolen Packages: Ford X Store is not responsible for lost or stolen packages confirmed to be delivered to the address provided for an order. If your package is lost or stolen, please contact the shipping carrier directly with the tracking number provided.
  • Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery at [insert contact email]. Please include photos of the damaged item(s) and the packaging.

Returns & Exchanges

  • Please refer to our Return Policy for information on returns and exchanges.

Contact Us

If you have any questions or concerns regarding your order or our shipping policy, please contact us at [insert contact email or phone number]